Steve guides Protech’s team of certified Project Management Professionals (PMP) and Microsoft Dynamics Certified Solution Consultants. He’s been with Protech for close to two decades and has made an impact on many areas of the organization.

Today, Steve is responsible for driving innovation in delivery of Protech’s AMS solution. He works continuously with the management team to set and deliver the strategic direction of the organization and design strong policies and processes that ensure effective customer implementations. He is also a Microsoft Certified Professional for 365.

When he’s not working with clients or our world-class implementation team, he enjoys spending time with his family, refereeing basketball or watching Alabama Crimson Tide football.

As the Vice President of Project Services, Terry serves as a trusted adviser by overseeing Protech’s professional services project teams. With over 10 years of direct association leadership experience as both a board-level volunteer and staff executive, he understands what it takes to help non-profits provide exceptional experiences to their members.

Terry holds a B.S. in Business Administration and a Master’s degree in Advanced Information Technology and uses those skills to help Protech’s clients optimize their systems for maximum return on investment.

In his free time, Terry enjoys traveling with his wife and three children. He also appreciates locally grown hot peppers and Maryland seafood.

As Vice President of Information Technology, Brian is responsible for overseeing the Protech corporate infrastructure as well as all aspects of managing the technical components of customer implementation and support.

He holds a Bachelor of Science degree in biology with a minor in chemistry from Virginia Tech. He set out to be a doctor, but after he met the Bruffey family, he decided instead to become a “doctor” of IT instead. He holds certifications in Microsoft Dynamics 365 Installation and Deployment, Microsoft Solomon installation and Configuration, MSCE, MCP, and A+.

As VP of Customer Care, Matt is responsible for ensuring Protech’s customers receive the highest level of assistance while utilizing Protech’s application suite.

Effectively addressing customers’ needs is something Matt learned from his father, Frank Bruffey, Jr., early on in his career at Protech. Combining this knowledge with his experiences as a Solutions Consultant and Project Manager at Protech led to Matt collaborating with his brother, Kevin Bruffey, to form Protech’s customer care department in 2005.

Mary Ann leads Protech’s expert Consulting Team and is devoted to providing Protech customers with unwavering, top-notch professional services.

Mary Ann graduated from University of Maryland with an accounting degree and put that to good use as the controller for an education association and as a staff accountant for a local CPA firm.

When she is not working with her customers, you will find Mary Ann exploring the great outdoors, anywhere there is music or spending time with her three kids.