By The Protech Team

Protech takes great pride in its familial work culture, which includes extended family members and long-time friends. So, it comes as no surprise that Jessy Schroeder, one of the newest members of the Protech team and the star of this Employee Spotlight, is also the daughter of data conversion specialist and Protech’s fifth employee of all time, Karin McGaw

As a support consultant in Protech’s Customer Care department, Jessy provides tier one customer support to clients. Often, Jessy works with Protech’s developers to find an appropriate and timely resolution to customer issues. But, as a natural-born problem solver who loves to do the New York Times crossword puzzle every day, Jessy finds it most rewarding when she can solve a client’s problem all on her own. Working with Protech’s clients and answering their questions regarding the company’s association management software (AMS) has helped her to quickly learn the ins and outs of the system. 

Jessy grew up in the quaint town of Jefferson, Maryland, and is one of a set of triplets. A lifelong interest in history inspired her to study archaeology for both her bachelor’s degree from St. Mary’s College of Maryland and her master’s degree from Eastern New Mexico University. In fact, she even regularly contributes articles to Texas A&M University’s archaeology magazine, Mammoth Trumpet. 

Now, Jessy lives in the bustling Federal Hill neighborhood in downtown Baltimore and enjoys its close proximity to the Inner Harbor. On weekends, you can find her sharing her passion for history while working at the Rose Hill Manor Park & Children’s Museum in Frederick, Maryland, which was originally the retirement home of Thomas Johnson, the first elected governor of Maryland. Jessy also loves volleyball. An avid player since her high school years, Jessy coaches volleyball for the Howard County Recreation and Parks league. 

In everything she does, Jessy strives to maintain a positive mindset. Rather than get stressed when things go south, Jessy believes in reworking negatives into positives. She maintains the same optimistic spirit whether she’s helping Protech’s clients tackle challenges, sharing Maryland’s illustrious past with museum visitors or showing a volleyball player the best way to spike a ball.