What is the best association management software feature?

The best association management software feature? Well, it’s not a feature of the AMS at all.

Of course features like the Microsoft Dynamics 365 platform, simple integration with your favorite accounting or email marketing software or real-time data analytics are must-haves for the modern association. But the best feature can’t be offered as an out-of-the-box solution.

So what makes the best association management software? The people. Top-of-the-line customer care.

What do the reviews say?

Consider this: Half of adults under 50 routinely check reviews before buying new items online, according to the Pew Research Center. That means half aren’t.

But if you’re reading this blog post, you probably count yourselves among the intelligent, modern and aware consumers. You’re someone who wouldn’t stake their reputation on a new AMS system without at least shopping around.

We’ve already covered why the Microsoft Dynamics 365 platform should be near the top of your priority list. Also, we’ve touched on the Kryptonite of your association — the AMS features which will leave you full of regret, chew up your budget and offer no ROI over the course of your contract.

Now, we focus on that single best association management software feature. This one will get you the biggest bang for your buck.

These quotes from real online AMS reviews make us think we’re onto something.

  • “Customer care really leaves you shaking your head. No fast replies and a lot of getting pushed around.”
  • “Support is sometimes difficult to come by, if I want to try something new.”
  • “Technical support can be improved. Sometimes it takes very long for tickets to be addressed…”

Now, every bad experience is unique. Maybe one person’s customer care nightmare was caused by a bad week at the office. But, you start seeing a trend with that vendor, or even worse, their hand-picked customer references are giving bad marks, it’s time to reassess your top choices.

Go with the guarantee

Here’s another stat: 55 percent of consumers will pay more for a guaranteed good experience.

That guaranteed good experience translates to guaranteed ROI. When your staff is using the system and its robust features, they’re maximizing their productivity. Above all, if they hit a snag, someone’s there to help.

Protech Associates offers guaranteed response times for its system, meaning those cases you submit in our customer care portal won’t get lost in space. Or, you could simply reach out to your Relationship Manager when you need a hand. They’ll help you out, or connect you with the person who can.

For those who aim to prioritize customer care — the best association management software feature you can find — Protech also offers:

  • The Protech Users Group online community.
  • A Marketplace of training sessions, integrations and more.
  • Guided learning resources.
  • Video walkthroughs.
  • The Fusion Customer Conference.

And with employee retention greater than 95 percent annually, you can be sure your guaranteed response times are fulfilled by answers that are actually helpful. Our Microsoft Certified Professionals know how to get the job done.

Need examples? Check out our client testimonials and case studies for more success stories, or chat with us today for more information about Alliance by Protech.

Or, if you’re already a client, please drop us a review at Review My AMS, G2 Crowd or Capterra.